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Faq
Frequently asked questions
Opening hours
Tickets
Rates and payment
Practical information
Accessibility
Families
Schools
Groups
Rules and rights
Collection
Partnerships and venue hire
Opening hours
When is the museum open?
When are the shop and the café open?
Is the museum open during the school holidays?
Is the museum open on public holidays?
Can I visit the museum in the evening?
Tickets
Do I need to book my visit in advance?
Can I book a ticket by phone or by e-mail?
Does one ticket give me access to the whole museum?
Do I need to book my visit if I have a free ticket?
What if I have booked a free ticket but can no longer come?
Every ticket has the same name on it. Is that a problem?
Help, I cannot find my tickets anywhere! What now?
What if I am late for my time slot?
Rates and payment
Can I visit the museum at a reduced rate?
Which parts of the museum can I visit for free?
Which payment methods can I use at the museum?
How can I pay for my ticket online?
How do I request an invoice for my ticket?
I cannot come after all! Will my ticket be refunded?
Practical information
Where is the main entrance of the museum?
How do I get to the museum?
Which languages are the exhibition texts available in?
Is there wifi at the museum?
Is there a lift in the museum?
Is there somewhere I can store my belongings safely?
Are there accessible and gender-neutral toilets?
Oh no, I have lost something at the museum! What now?
Am I allowed to eat or drink in the museum?
Accessibility
How can I prepare for my visit to the museum?
Is the museum fully wheelchair accessible?
Are there accessible parking spaces?
I am blind or partially sighted. Is a visit to the museum something for me?
Can my dog come inside?
Does my companion get in free?
Can I read the exhibition texts in advance?
Is there somewhere I can sit down during my visit?
Families
Is there something for children to discover as well?
Can I walk around the museum with a buggy?
Can I leave my buggy or rollator safely during my visit?
Is there somewhere I can change or feed my baby?
From what age can school groups visit the museum?
Do I always have to book a guide for my class?
As a teacher, where can I find educational material about the museum and the collection?
Schools
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Can we eat our packed lunch somewhere?
How can I stay up to date on the programme for schools?
Groups
Can I book a guided tour for large groups?
From how many people are we a group (and do we get a discount)?
Is a guide compulsory if I come with a group?
How do I stay up to date on the programme for groups?
Rules and rights
Am I allowed to take photos or videos in the museum?
Am I allowed to distribute professional photographs?
Can I get out my sketchbook in the museum rooms?
Collection
I have a question about the collection or about design. Who can I ask?
Can I consult the archive?
Can I borrow books from your library?
Can I donate an object to the museum?
Partnerships and venue hire
How can I become a sponsor?
Can I hire a room?
