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FAQ

Below you'll find an overview of the most frequently asked questions about our museum, along with their answers. Can't find your question? Feel free to contact us, we're happy to help.

Opening hours

Tickets

Prices and payment

FAQ

Opening hours

Tickets

Prices and payment

Practical info

Accessibility

Families

Schools

Groups

Rules and rights

Collection

Partnerships and venue hire

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Opening hours

When is the museum open?

When are the shop and the café open?

Is the museum open during school holidays?

Is the museum open on public holidays?

Can I visit the museum in the evening?

Tickets

Do I need to book my visit in advance?

Can I reserve a ticket by phone or by email?

Can I visit the entire museum with one ticket?

Do I need to book my visit if I have a free ticket?

What if I’ve booked a free ticket but can no longer attend?

The same name appears on every ticket. Is that a problem?

Help, I can’t find my tickets anywhere! What should I do now?

What if I’m late for my time slot?

Prices and payment

Can I visit the museum at a reduced rate?

Which parts of the museum can I visit for free?

What payment methods are available in the museum?

How can I pay for my ticket online?

How can I request an invoice for my ticket?

I can’t make it after all! Will I get a refund for my ticket?

Practical info

Where is the main entrance of the museum?

How can I reach the museum?

In which languages are the gallery texts available?

Is there WiFi in the museum?

Is there a lift in the museum?

Can I store my belongings somewhere safely?

Are there accessible and gender-neutral toilets?

Oh no, I’ve lost something in the museum! What should I do now?

Can I eat or drink in the museum?

Accessibility

How can I prepare for my visit to the museum?

Is the museum fully wheelchair accessible?

Are there accessible parking spaces?

I am blind or visually impaired. Is a visit to the museum suitable for me?

Are dogs allowed inside the museum?

Can my companion enter free of charge?

Can I view the gallery texts in advance?

Are there places where I can sit down during my visit?

Families

Is there anything for children to discover as well?

Can I move around the museum with a buggy?

Can I safely leave my buggy or walker during my visit?

Can I change or feed my baby somewhere?

Schools

From what age can school classes visit the museum?

Do I always need to book a guide for my class?

Can I find educational materials about the museum and the collection as a teacher?

Can we eat our packed lunch somewhere?

How can I stay informed about the school offer?

Groups

Can I also book a guided tour for large groups?

From how many people are we considered a group (and eligible for a discount)?

Is a guide required if I visit with a group?

How can I stay informed about group offers?

Rules and rights

Am I allowed to take photos or videos in the museum?

Am I allowed to distribute professional photos?

Can I take out my sketchbook in the museum galleries?

Collection

I have a question about the collection or design. Who can I ask?

Can I consult archives?

Can I borrow books from your library?

Can I donate an object to the museum?

Partnerships and venue hire

How can I become a sponsor?

Can I rent a space?